BBE roles, made clear

Experience Concierge vs Lookout

Your Experience Concierge runs the hosted part of the trip. Your Lookout adds local support in open moments.

Plan a trip See Lookouts
IncludedExperience Concierge support comes with a BBE package.
Add-onLookout support is a separate add-on through B.E Guardian.
Package preferredBBE travelers can add scoped Lookout support for open time around the hosted plan.

The short answer

Two roles. Two different jobs.

They can work together, but they are not the same job.

Included with trip packages

Experience Concierge

Trip lead

The Experience Concierge handles the actual trip day: timing, routing, local context, introductions, doors, vendors, and adjustments when the city shifts.

  • Runs planned experiences and hosted days.
  • Handles schedule, route changes, restaurant flow, drivers, and introductions.
  • Is part of the package when your trip includes hosted support.

Separate B.E Guardian buy

Lookout

Extra cover

The Lookout is a local support add-on for moments when you want another set of eyes: beach bags, phone safety, rides, exits, late walks, market runs, or nights after the main plan ends.

  • Watches your things and helps you avoid obvious tourist friction.
  • Adds local presence for beach time, open afternoons, and nights out.
  • Is booked separately by session, day, or custom need.

Pricing logic

A trip package covers hosted time, not every open hour.

Package days

If your BBE package includes hosted days, your Experience Concierge is already part of that package. That is the person running those planned experiences.

Open days

If you want help outside the hosted plan, add Lookout coverage separately. The preferred weekly add-on starts at $149 for a scoped local credit, or $169 for an English credit. Shorter-trip customers can use $79 local or $95 English short sessions for one open window.

Which one do I need?

Match the support to the moment.

Planned experienceExperience Concierge
Beach bags and phonesLookout
Local routing and introsExperience Concierge
Night after the plan endsLookout
Full one-week comfortBoth

Important boundary

What a Lookout is not.

Clear expectations protect the traveler, the Lookout, and the brand.

Not a bodyguard.
Not police or private security.
Not the person running the experience.
Not a replacement for emergency services.

Recommended offer

Add Lookout support only when the open time needs it.

From $149/week for a scoped one-week Lookout credit, or from $79 for a short-trip session. Standalone Lookout buyers see the full app price outside a BBE package.

Add it to the call See B.E Guardian