Terms of service

Who we are

Cross Cultural Exchange LLC, doing business as Black Brazil Exchange (BBE), is a travel concierge and support company. In these terms, "we" and "us" mean BBE.

Reach us on WhatsApp at +1 404 915 0806 or by email at bookings@blackbrazilexchange.com.

What you buy from us

We sell trips, day products and add ons, as written on your quote or on the product page. The quote you approve is our agreement with you. Your quote shows every amount in US dollars.

Flights and stays we book for you

For trip customers we book flights and lodging inside your proposal. Every option in your proposal carries a booking level, and we explain the risks of each level before you choose. You choose in writing.

You pay for a flight or a stay when you approve it, and we buy it for you at the price we pay. The airline's fare rules and the host's cancellation policy apply to you exactly as if you had booked direct, and we show them to you before you approve.

We charge no fee of our own to change or cancel. Any refund a supplier pays is passed back to you when we receive it. Passport details you give us for a flight are used for that booking only.

The three booking levels

• Standard. A regular fare on a direct route, or a stay with a flexible cancellation policy. The lowest risk.
• Saver. A restricted fare, a longer route, or a stay with a strict policy. One example: fly into São Paulo and take a luxury bus with bed seats to Rio, about five and a half hours through the mountains. Less money, more time, fewer changes allowed.
• Ultra low. The cheapest fares we can find, including hidden city fares, where you leave the trip at the layover city. Airlines do not allow this. The airline can cancel the rest of your ticket, refuse boarding, take back miles or close your account, and it will not refund you. It works only with carry on bags and only one way. We book this level only after you sign a risk note that says you understand this. We do not pay airline penalties. We still help you rebook.

At every level, if something goes wrong, we help you claim the refund and we help you rebook.

Deposits and payment

A 30 percent deposit locks your dates after the call. It is refundable for 14 days after payment, unless the trip starts within 30 days. The balance is due two weeks before arrival. The 70% balance is fully refundable up to two weeks before arrival.

Day products, such as Best Friend For A Day, are refundable up to seven days before the scheduled day. Inside seven days they are not refundable, unless we cancel or can release the date.

Card payments run through Stripe and we do not store card numbers. Other ways to pay are listed on your quote.

If BBE cancels

If we cancel your trip or a day product, you get a full refund of what you paid BBE for it. For flights and stays we booked for you, the airline's or the host's rules decide the refund, and we help you claim it and rebook, at every booking level.

Tickets and events run by others

Tickets to the Sambadrome, camarotes, and specialty parties are issued by third party vendors and organizers, and we source them for you. They sell out early, and once an organizer sets its terms, those terms govern that ticket: some are nonrefundable or nontransferable even when the rest of your trip stays flexible. We tell you in writing which is which before you commit to any of them, so nothing surprises you later.

The same goes for the flights and stays we book for you. The airline's and the host's rules govern those bookings, and you see them in writing before you approve.

Travel insurance

We do not sell travel insurance, and we recommend it. For a trip built around a fixed date like Carnival or New Year's Eve, get a policy with trip cancellation and medical coverage. It protects you from the things none of us control: a missed flight, an illness, an emergency at home.

B.E Guardian

B.E Guardian, our app, is a safety layer. It is best effort, never a guarantee. Its own service terms and our privacy policy apply to it.

Changes to these terms

We may update these terms. When we do, the date at the top changes.

Contact

Questions about these terms: bookings@blackbrazilexchange.com or WhatsApp +1 404 915 0806.